07-3351-4945 BRISMEDIA Video Tapes: VHS - Mini DV - Betamax - VHS-C Video8 - Hi8 - Digital8 - PAL - NTSC - Secam to DVD Australia wide we copy - convert & transfer video tapes to DVD and digital files    Covering Brisbane - Sydney - Melbourne - Adelaide - Hobart - Perth - Canberra - Darwin - Gold Coast  Newcastle - Wollongong - Sunshine Coast - Geelong - Townsville - Cairns - Toowoomba - Launceston Are my tapes returned?: Our transfer service does not damage the tapes in anyway and unless you request otherwise all your tapes are returned to you. Turnaround time: This varies a lot especially around Christmas time. For most of the year we average  a 4-5 day turnaround time for small jobs of 5 tapes or less and 1-2 weeks for large jobs. We do offer a 24 hour priority service where humanly possible a surcharge applies. Transferring only part of a video tape: Included free of charge in all our tape transfers is what we call topping and tailing. If the vision doesn’t start at the start of the tape it is trimmed out. If the required vision ends and there is other footage we can see is not required eg old TV shows it is also trimmed out. If you want only one small section of a tape we also are happy to oblige. There are however conditions you must adhere to and it assumes you are able to view the video tape. • You must wind the tape to the point where the vision you want starts and write down in a note a visual cue. “eg start when boy in red shirt comes into room”  • You must give us an approximate playing time to within a couple of minutes and a visual out cue. Unless of course the out point is the end of the vision on the tape in these cases just write “to the end” • You must firmly attach this information to the tape with a heading of “ Do Not rewind” • If you want multiple sections from a tape this comes under our video editing service. Video editing is done at $50 per hour. It’s best to ring us for an approximate quote. No Free Quotes: We don’t offer free quotes as our pricing is based on the actual playing time of the tape which can only be truly be determined by playing the tape back in real time.   We do offer a preview service click here for details and the “tape types we copy” page gives you possible playing times for the different tape types assuming the tape is full of vision you want transferred. for example let’s say the last hour on a tape say is old TV shows its not transferred or charged for. You can also  set a budget on your transfer job. Once we reach your budget we stop transferring any more of your tapes and complete the ones already transferred.    Delivery issues or problems with the DVD’s: In seven years we are yet to have a complaint or a lost package. However if you do experience an issue with your transfer please call us as we want happy customers and will do what we can to resolve the issue. If you don’t receive your delivery please contact us immediately as we keep copies of your DVD’s and files for 14 days and as long as we know before then we can make replacement DVD’s. As we use Australia Post Express post service which has a tracking system this as I said has never happened.   How can we determine the playing time of a tape? Whilst looking at a tape may give an indication of it’s playing time it can be highly inaccurate. First up if the indicated time is on a label that was stuck onto the tape there is no guarantee it was the correct label for that tape. Also even if for example it says it’s 60 minute tape it might only have 10 minutes of vision on it and at the other extreme if a 60 minute tape was recorded in LP (long play)  it could play for up to 120 minutes. The only true way is to play the tape back it back in real time.   See our preview service click here if you must have a fixed price before we begin your job. Please note in most cases this is not a free service. For some help on determining playing times click here this page shows the tape types and playing assuming the tapes are full of vision you want.